Returns & Refunds

We sell new, factory-packed products and want every order to reach you exactly as intended. Please inspect the parcel and verify the sealed retail box before opening it. These simple checks protect both you and the replacement process.

1. Do not accept a damaged, opened or tampered parcel

Check the outer courier packaging before accepting delivery. Refuse the parcel at the courier's hand if you notice:

  • Torn, punctured, crushed or water-damaged packaging
  • Tape that appears cut, opened or re-sealed
  • A missing or broken security seal
  • Any other visible sign of tampering

Refuse the parcel and contact GameOn. It will return through the courier network so the transit-damage matter can be handled correctly.

Important: accepting a parcel with visible external damage or tampering may prevent a damage-in-transit claim because neither GameOn nor the manufacturer warranty can verify when the damage occurred.

2. Record one continuous unboxing video

Start recording before opening the outer courier packaging. Show all sides of the parcel, the shipping label, seals, retail box, model details and all included contents. A clear, continuous video is required evidence for wrong-item, missing-item, short-shipment or concealed delivery-damage claims.

3. Verify the product before breaking the factory seal

Before opening the retail product packaging, check the visible information on the box, including the brand, model, variant, colour, layout, part number and printed specifications relevant to your purchase.

If anything appears different from what you ordered or required, do not open the factory seal. Continue the video, take clear photographs and contact GameOn immediately. Suppliers and brands generally do not accept an opened retail box as a brand-new replacement when the mismatch could have been identified from the sealed packaging.

If you received the wrong product

📦 Keep the retail box sealed

Contact us immediately with your order number, continuous unboxing video and clear photographs of the sealed box labels. Do not remove seals, activate the product, assemble it or use it.

🚚 Return shipping process

  • Within Lahore: GameOn normally arranges collection after the claim is approved.
  • Outside Lahore: the customer sends the sealed product to the address provided by GameOn using a trackable courier.
  • After receipt and verification of a valid wrong-item claim, GameOn reimburses the approved return-courier cost up to the standard delivery amount GameOn normally charges for the customer's city. Premium, urgent or excess courier charges are not reimbursed.
  • Do not send any parcel before receiving return instructions from our team.
Once verified: GameOn sends the correct product without charging the customer for the replacement delivery. The returned item must remain factory sealed, complete and in the same condition in which it was received.

Manufacturer revisions and batch differences

Manufacturers and distributors may revise part numbers, packaging, firmware, included accessories, cosmetic details or minor specifications between production batches, sometimes without advance notice to retailers. GameOn updates listings when confirmed information becomes available, but product photographs or specification tables may occasionally show an earlier batch.

If a particular part number, revision or box-printed specification is essential to your purchase, verify it with our team before ordering and check the sealed retail box before opening. A non-faulty product is not returnable after opening or use merely because of a batch preference, minor manufacturer revision or satisfaction-based expectation.

Compatibility, correct selection and self-install products

Check compatibility before ordering

Review all dimensions, weight limits, mounting standards, ports, voltage, operating-system support, device requirements, layouts and other specifications shown on the product page and packaging. The buyer is responsible for selecting a product suitable for their equipment, space and intended use.

Assembly or setup may be required

Products are supplied factory packed and may require installation, assembly, positioning, configuration or setup by the buyer. Unless expressly stated on the product page, assembly and installation service is not included. Follow the manufacturer's instructions and do not force or modify any component.

Warranty faults are handled separately

A product that develops a suspected manufacturing fault follows the Warranty Policy. GameOn receives the claim and submits it to the relevant manufacturer or distributor; approval, rejection and the available resolution are determined under that brand's warranty terms.

What is not eligible for return

  • Change of mind after an intact, correctly supplied order has been delivered.
  • Incorrect selection or incompatibility with the buyer's monitor, computer, console, desk, room, software, ports, mounting arrangement or intended use.
  • Personal preference or usage satisfaction, including feel, sound, brightness, colour appearance, size perception, performance expectations or other subjective preferences when the product is not faulty.
  • A non-faulty product whose factory seal or retail packaging has been opened, or that has been activated, assembled, installed or used.
  • A product opened after a visible model, variant, colour, layout or part-number difference could have been checked on the sealed box.
  • Physical damage caused after delivery, including drops, impact, pressure, incorrect assembly, forced fitting, misuse, liquid or incorrect voltage.
  • Items returned without the original box, accessories, manuals, free items, serial labels or other supplied contents.
  • Visible courier damage or tampering where the parcel was accepted instead of being refused at delivery.
This policy does not replace warranty coverage. A suspected manufacturing defect within the stated warranty period is assessed separately under the Warranty Policy. Nothing on this page makes physical damage, misuse or incorrect installation a manufacturing defect.

Quick return checklist

Inspect outside

Refuse visibly damaged, opened or tampered courier packaging.

Record everything

Make one continuous video before opening the outer parcel.

Check sealed box

Verify brand, model, variant, colour, part number and relevant printed specifications.

Stop if different

Do not break the factory seal. Contact GameOn for instructions.