Shipping & Delivery
Nationwide delivery via our courier partners. Charges are shown at checkout. Product preparation time is separate from the courier’s transit time, and any extra lead time is communicated before dispatch.
Express · usually 1–3 working days
After actual courier handover; preparation time is separate.
Standard · usually 5–9 working days
After actual courier handover; destination restrictions may apply.
1. Preparation time and delivery time
| Service | Usual transit estimate | When the estimate starts |
|---|---|---|
| Express | 1–3 working days | When the courier receives the parcel |
| Standard | 5–9 working days | When the courier receives the parcel |
These are usual transit estimates, not a guaranteed arrival date for every route. Destination coverage, holidays, disruption and the courier’s operating schedule may affect delivery. We will explain any known route-specific estimate or limitation before dispatch.
Example: a product needs 2 working days to reach our dispatch warehouse. Once handed to the courier, Express normally takes a further 1–3 working days. The combined estimate is 3–5 working days, not 1–3 days from placing the order.
An agreed preparation period does not change an Express shipment into Standard. The shipping charge relates to the selected service. However, this does not excuse an undisclosed delay or a service we fail to provide. If we use a lower-priced service without your agreement, or fail to meet a specific delivery commitment, contact us for the appropriate correction or refund of the relevant service difference.
2. Stock availability & extra lead time
Website availability can change as orders are placed and stock moves between suppliers or locations. An available item may need preparation or a transfer before it can be dispatched. We work to keep listings accurate and will contact you if your order requires extra time or the item becomes unavailable.
Known preparation delays should be disclosed before you commit to the order wherever possible. If a new material delay is identified after ordering, we will explain the revised estimate and ask whether you wish to proceed. We will not treat silence as agreement to an additional delay or substitute a different product without agreement.
If the revised timing is unsuitable, or we cannot supply the item, you may cancel before dispatch. For a cancellation of the whole order in these circumstances, all amounts paid for it, including delivery and advance payments, are refunded. Paying in full does not guarantee immediate dispatch if stock, payment verification or preparation is still outstanding.
If timing is important, call or WhatsApp support during working hours before ordering to confirm stock location, preparation time and the available service to your city.
3. Shipping charges & promotions
The delivery options and charges for your order are shown at checkout. Rates depend on the products, parcel weight or size, destination and selected service. Free or discounted shipping applies only where the promotion’s product, category, brand and payment conditions are met.
A discounted or free checkout delivery is a sale promotion; it does not mean the courier provides its service to GameOn at no cost. Ordinary warranty delivery and a verified customer-caused failed-delivery return can involve separate costs, as explained below. There is no automatic extra charge merely because a promotion was used.
We will not add a newly identified charge to an accepted order without explaining it and obtaining agreement before dispatch, subject to the failed-delivery terms disclosed before purchase and applicable law.
4. Cash on Delivery & advance confirmation
To confirm a COD order, GameOn requires either the shipping charges or a partial advance payment, as communicated at checkout or by our customer service team before you pay. The required amount depends on the parcel value, destination, products, service and available courier arrangement.
For parcels with an amount up to Rs 10,000, the required advance may, for example, be the shipping charge, Rs 500 or Rs 1,000. These are examples, not a fixed universal rate or a customer-selectable choice. Another amount may be required where it is clearly communicated and agreed before payment. Orders above that value are assessed and confirmed separately.
The advance is credited against the confirmed order total; it is not charged again on delivery. Support will explain the amount paid in advance and the remaining balance payable to the courier.
Maximum COD limits vary by city and courier. Additional part-payment or a different payment method may be needed for an order outside the available limit. Applicable COD charges must be shown and explained before the customer commits to payment.
The advance requirement may change for future orders. A later policy or checkout-notice change does not automatically alter the arrangement already agreed for an existing order. Receiving an advance also does not remove any stock, preparation or payment-verification requirements.
If we cannot supply an order, or you do not accept a newly disclosed material preparation delay, an approved pre-dispatch cancellation follows the refund procedure. For verified customer-caused failed delivery after dispatch, the separate RTO rules apply.
5. COD charges, deductions and invoices
The COD-related amount payable for your order is disclosed before payment. A checkout label covering tax and handling may contain different components; a handling or service charge is not automatically a government tax.
Under applicable e-commerce tax arrangements, the courier or other payment intermediary may deduct and remit tax from the amount it collects before settling the balance to the seller. The applicable components and rates depend on the law and the transaction. A deduction from seller proceeds is different from a separate sales-tax charge shown on a buyer’s invoice.
A courier’s deduction record does not automatically entitle the buyer to claim that amount as input tax or a personal tax credit. If you need a particular tax document for a business purchase, confirm the documentation available for that transaction before ordering.
6. Failed delivery & return to origin
Please provide a complete delivery address, an accurate contact number and a recipient who can accept the agreed delivery and pay any confirmed balance. If you need to change an arrangement, contact us as early as possible. Courier delivery attempts and holding periods depend on the service; we do not promise a fixed number of attempts for every destination.
When customer responsibility is established
If a parcel is returned because of an incorrect address supplied by the customer, repeated unavailability after genuine notified delivery attempts, or refusal without a valid reason, GameOn may recover reasonable, documented and legally recoverable costs caused by that failed delivery. We review tracking, contact and attempt records before making that decision; an RTO scan alone is not enough.
These costs can include the actual outward and return courier charges, after credits, compensation or other recovery. They can differ from, or exceed, a subsidized or free checkout shipping rate and depend on the product, route and service. The same cost is not charged twice.
How an advance is settled
We explain the reason and provide an itemized statement before applying any deduction to the advance or other refund due. You can ask for the supporting records and dispute an error. Any undisputed balance due back to you is refunded to its original payment account under our refund procedure.
If justified costs exceed the advance, we explain the separate claim and its basis; there is no automatic debit of another account. Any additional amount is subject to the terms properly disclosed before purchase, supporting evidence and applicable law.
Damage is not an automatic charge
Any claim for additional physical loss must be directly attributable to the customer’s conduct, evidenced and legally recoverable, with carrier or insurance recovery deducted. Routine handling damage, lost revenue, arbitrary penalties and unexplained charges are not automatically added to an RTO bill.
We do not charge you for our own or the courier’s failure. A missed or false delivery attempt, GameOn’s address error, or a justified refusal because of damage, tampering, incorrect goods or failure to provide an agreed service will be reviewed separately. These are not automatically customer-caused returns.
7. Self-collection: order first, collect when confirmed
GameOn is an online store. To arrange self-collection of a purchase, place your order on gameon.pk first and coordinate with our customer service team. An order acknowledgement or payment receipt is not a ready-for-collection notice.
Do not visit the warehouse or send a rider until support confirms readiness
Our team will confirm that the exact items are available, prepared and released for collection, then provide the collection location, reference and agreed time or window. Placing an order alone does not authorize an immediate warehouse visit.
Some products may be in transit, held at another supplier or storage location, allocated to another order or temporarily unavailable as stock changes. A website availability label does not necessarily mean the item is physically ready at the collection warehouse.
Wait for the explicit ready-for-collection confirmation, complete any agreed payment or verification requirements and follow the collection instructions. For a repaired or replacement warranty unit, coordinate using the existing claim reference and wait for the same readiness confirmation; a new sales order is not required merely to collect that resolved claim.
If another person or a rider will collect on your behalf, authorize them with support before release. The customer-arranged rider terms apply when you choose that transport. GameOn does not book those rides.
8. Customer-arranged rider collection
We recommend using the delivery services offered by GameOn. We do not book, manage or recommend informal ride-based delivery for your order. If you choose to use a ride or delivery platform, such as Bykea, inDrive, Yango or a similar service, you must make and pay for the booking yourself.
Place your purchase order on the website, coordinate with support and wait for an explicit ready-for-collection confirmation before booking or sending a rider. Authorize the specific rider with support before release. Our warehouse will release the parcel only after the rider’s authorization has been verified and the collection has been recorded. An order acknowledgement or ride booking alone does not confirm that the parcel is ready. Follow the self-collection process.
The rider is collecting on your behalf. Once the correct, securely packed parcel has been handed to the rider you authorized, responsibility for the rider’s transport and delivery rests with you, to the extent permitted by law.
GameOn does not provide or guarantee insurance, tracking, recovery or compensation for a customer-booked ride. You are responsible for checking the platform’s protection and arranging suitable cover. Loss, theft, mishandling, damage in that journey, rider delays or an unreachable rider must be taken up with the rider or platform. GameOn is not responsible for those events unless caused by our own act or omission or where law requires otherwise.
We can provide available handover records to assist a review. This collection arrangement does not excuse GameOn supplying an incorrect product, inadequate packaging or a pre-existing defect, and does not automatically cancel warranty for an unrelated manufacturing fault.
9. When the order reaches you
Inspect the outside of a courier parcel before accepting it. Record visible damage or tampering with the courier and refuse the parcel where possible. Check the sealed retail box against your order before breaking its factory seal.
Report an incorrect item, missing contents, delivery damage or an initial fault within 24 hours of delivery. Keep the required continuous unboxing video, packaging, labels and contents, and contact support for instructions. Our existing evidence, sealed-box and return-eligibility conditions apply. A later functional fault follows the stated warranty process.
For the full process, see Returns & Refunds. A transport problem involving a rider you arranged follows the separate collection terms above, with GameOn’s own responsibilities preserved.
10. Working days & support
Customer support is available Monday to Saturday, 10 AM–7 PM Pakistan time, with a Friday break from 12:30–2 PM. Sunday is closed. Public holidays and courier non-operating days are excluded from delivery estimates. The Friday prayer break is a pause in support, not a whole additional non-working day.
Courier collection cutoffs and route schedules may differ from support hours. We will confirm readiness and handover rather than promise that every order placed before or after a particular hour dispatches on the next working day.
Nothing in this policy removes a right or remedy that applicable law does not allow us to exclude. Material terms are disclosed before purchase; changes do not retrospectively reduce rights attached to an existing order.
